PRODUCT REFUND POLICY (Including e-books and other materials)

We offer no refund on product after shipment has been completed. This is because the product is sent electronically and can be copied. Returns will not be accepted for refund for this reason.

Instead of a refund we offer the following options:

• We e-mail the product again
• Customer arranges to download product
• We mail product to customer for an additional fee of $10.00

PROGRAM REFUND POLICY (Including any of our available programs - anger management, family violence, parenting)

There will be no refund for the portion of the program fee that represents the cost of the workbook for the same reasons listed under "product refund policy".

Partial refunds are available for the portion of the program fee that represents program. The customer may, upon request, obtain a refund for only the portion of the fee that represents hours/sessions not completed. If the customer has completed testing on any topics (hours/sessions), he or she will not be eligible for a refund on that portion of the fee. This is because nonviolence education.com will have had to process that work. Instead the customer will receive a progress report indicating completion of those hours/sessions completed. Customer will not receive a completion for the entire program unless he or she completes the entire court requirement.

A full refund for the program portion of the fee will never be available if the customer has completed testing on any of the topics (hours/sessions) even if the court decides to not grant him or her credit for any of the work. This is because it is the responsibility of the customer to get approval from the court to use the nonviolenceeducation.com program before starting.

EXCEPTION TO PROGRAM REFUND POLICY - If the program is not being administered by Nonviolenceeducation.com such as a therapist purchasing the program to use with clients, there will be no refund of program fees once the testing password has been given to the buyer.

SKILL SUPPORT SERVICES REFUND POLICY

There will be no refund on skill support services once the service is provided.

Please contact us with any additional questions you might have.

contactus@nonviolenceeducation.com

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